At DX3 Canada 2015 in Toronto, Robin H. Smith, Co-Founder and General Manager of Sales & Marketing at VL gave a great talk called "How Integration Matters In The Omni-Channel World."
This talk covered a discussion centred around the topic the title alludes to, including how integration (or lack thereof) can affect your customer experience. Robin illustrated this issue via three case studies: Corkcicle, The Aran Sweater Market & Jolly Jumper, and Walmart & Coleman.
You can watch more videos of Robin's talk on our YouTube channel.
The video below focuses on getting to know Virtual Logistics Inc. better: our origin, our history, our specialty areas, and more. It's under 3 minutes long - and well worth your time if you're curious about who VL is!